Send feedback or request help
Use this form to report a problem, request a feature, or ask a support question about Huddle Sync.
Support the project
Huddle Sync is free at launch. Optional support helps keep the product maintained, supported, and improved.
Common checklist
- Confirm that the report connection displays a connected status in the Huddle Sync sidebar.
- Send the Excel report to the Huddle Sync Report Delivery Email assigned to that report connection.
- Confirm that the report is attached as an .xlsx file.
- Check that the sender address and subject match any optional rules saved for the report.
- Confirm that the correct destination spreadsheet and destination tab are selected.
- Review the Activity section in the sidebar for the latest import status, file name, row count, and error details.
- Use “Import This Report” to test one report or “Import All Reports Now” to process all configured reports in the current spreadsheet.
- If automation is enabled, confirm that the desired schedule was selected and saved.
Information to include in a support request
To help us investigate quickly, include the following information when available:
- The report name shown in Huddle Sync.
- The Connection ID.
- The approximate date and time of the issue.
- The Excel file name.
- The error message displayed in the Activity section.
- A screenshot that does not expose confidential report data.
Privacy reminder
Huddle Sync does not access or search your Gmail™ inbox. Reports are processed only when they are delivered to the Huddle Sync Report Delivery Email associated with your report connection.
Do not submit confidential report contents, passwords, access tokens, or sensitive personal information through the support form.
Location
Huddle Sync is based in Pennsylvania, USA, and supports users in the United States and internationally.